Terms & Conditions

Before submitting a return, please note the following:

• Please contact us at sales@ecotao.co.za, if you are unsure if an item is returnable.
• The ecotao-store.co.za returns department may tell you that they do not believe you have a claim, for example because the warranty period of the goods has expired. In this case we may refuse to replace goods, or refuse to pay a refund.
• We cannot accept goods returned without our prior consent; and unless such goods are as new and in current production.
• The actual product needs to be received at Ecotao Enterprises in mint condition
• Please include your order number or dispatch note inside the returned parcel

Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to Ecotao Enterprises). Ecotao-store.co.za cannot accept responsibility for damage occurring before it is delivered to Ecotao Enterprises, even if this damage was caused by a third party. We would strongly advise against using a only a bubble-envelope – rather use a combination of bubble-wrap, cardboard, layers of paper, etc.

 Our plan of action when it comes to protecting the user’s privacy is as follows:

1. Users who choose to place an order on the Website will be required to provide us with personal information which includes but is not limited to:
   1. email address
   2. first name and last name
   3. physical Billing address and PostCode
   4. physical Delivery address and PostCode
   5. phone number and
2. Users who register on the Website will initially be required to submit their email address. Registered users who choose to place an order will be required to provide us with the personal information stated in clause 1 above, which will be stored under their user account.Should the personal information change, please inform us and provide us with updates to the personal information as soon as reasonably possible to enable us to update the information.
3. Users may choose to provide additional personal information to us, in which event the user agrees to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent the user’s affiliation with anyone or anything.
4. Subject to clause 5 below, we will not, without the user’s express consent:
   1. use the user’s personal information for any purpose other than as set out below:
      1. in relation to the ordering, sale and delivery of Goods;
      2. to contact the user regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless the user has opted out from receiving marketing material from us);
      3. to inform the user of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless the user has opted out from receiving marketing material from us); and
      4. to improve our product selection and the user’s experience on our Website by, for example, monitoring the user’s browsing habits, or tracking the user’s sales on the Website; or
   2. disclose the user’s personal information to any third party other than as set out below:
      1. to our employees and/or third party service providers who assist us to interact with the user via our Website, email or any other method, for the ordering of Goods or when delivering Goods to the user, and thus need to know the user’s personal information in order to assist us to communicate with the user properly and efficiently;
      2. to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with the user via email or any other method for purposes of sending the user marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless the user has opted out from receiving marketing material from us);
      3. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
      4. to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use the user’s information in connection with the services they perform for us and not for their own benefit;
      5. to our suppliers in order for them to liaise directly with the user regarding any faulty Goods the user has purchased which requires their involvement.
5. We are entitled to use or disclose the user’s personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Ecotao Enterprises is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
6. Ratings and Reviews:When the user provides a rating or review of a Product, the user consents to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is the user’s First Name, as the user would have provided upon registration. If the user does not agree to this, please do not put any ratings or reviews on the Website. We will not display the user’s Last Name, nor any of the user’s contact details, with a rating or review.
7. We will:
   1. treat the user’s personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
   2. take appropriate technical and organisational measures to ensure that the user’s personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
   3. provide the user with access to the user’s personal information to view and/or update personal details;
   4. promptly notify the user if we become aware of any unauthorised use, disclosure or processing of the user’s personal information;
   5. provide the user with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
   6. upon the user’s request, promptly return or destroy any and all of the user’s personal information in our possession or control, save for that which we are legally obliged to retain.
8. We will not retain the user’s personal information longer than the period for which it was originally needed, unless we are required by law to do so, or the user consents to us retaining such information for a longer period.
9. Ecotao Enterprises undertakes never to sell or make the user’s personal information available to any third party other than as provided for in this policy.
10. Whilst we will do all things reasonably necessary to protect the user’s rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of the user’s personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
11. If the user discloses the user’s personal information to a third party, such as a courier company or anyone other than Ecotao Enterprises, ECOTAO ENTERPRISES SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY THE USER AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses the user’s personal information. The user should always ensure that the user read the privacy policy of any third party.
12. This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify the user. If the user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature. Please note that cookies may be necessary to provide the user with certain features available on our Website, and thus if the user disables the cookies on the user’s browser the user may not be able to use those features, and the user’s access to our Website will therefore be limited.If the user does not disable “cookies”, the user is deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this Privacy Policy